Shipping Policy

Last updated: 29 October 2026

At Zentes Jewellery, we want your order to be handled with care, clarity and delivered as smoothly as possible.

This Shipping Policy explains how we process and ship orders placed through zentesjewellery.com.

Order Processing Time

Once you place an order, please allow 1–3 business days for us to process it.

During this time, we review your order, confirm product availability and shipping details, and prepare your parcel for dispatch.

Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Time

Once your order has been processed and dispatched, delivery usually takes 5–12 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, peak periods, public holidays, incorrect address details or other circumstances outside our control.

Direct Shipping From Our Suppliers

In many cases, Zentes Jewellery ships products directly from our trusted fulfilment partners.

This allows us to make the shipping process more efficient and get your order on its way as quickly as possible. Rather than first sending items to our own facilities and then forwarding them to you, some orders may be shipped directly from our supplier to your delivery address.

This means that some parcels may be dispatched from overseas, including China.

Shipping Carriers

We offer free shipping across Australia & New Zealand.

Depending on the product, supplier location and delivery address, orders may be shipped with Australia Post, local delivery carriers or international logistics partners.

Where tracking is available, you will be able to follow your parcel using the tracking information provided.

Shipping Costs

Shipping is free for all orders within Australia & New Zealand.

Incorrect Shipping Details

Please check that your shipping details are correct before placing your order.

If you notice an error in your delivery address, contact us as soon as possible at:

info@zentesjewellery.com

We will do our best to assist, but once an order has been processed or dispatched, we may no longer be able to change the delivery address.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at:

info@zentesjewellery.com

Please include your name, order number and the email address used when placing your order. We will review the status of your order and assist with the next steps.

Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you have not received it, we recommend first checking with other members of your household, neighbours, your local post office or the delivery carrier.

If you are still unable to locate your parcel, please contact us at:

info@zentesjewellery.com

We will review the situation and do our best to assist you.