Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Zentes Jewellery collects, uses and protects your personal information when you visit or make a purchase through zentesjewellery.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation information
Device and browser information
IP address
Website activity, including pages visited and products added to cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer support.

How We Use Your Information

We may use your information to:

Process and manage your order
Send order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds and exchanges
Improve our website and shopping experience
Detect potential fraud or security issues
Send marketing emails if you have subscribed
Comply with legal and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services. Your data may be stored through Shopify’s data storage, databases and applications.

Payments

Payments are securely processed through trusted payment providers.

Zentes Jewellery does not store your full credit card details.

Depending on your chosen payment method, your payment may be processed by card networks, Apple Pay, Google Pay, Shop Pay, PayPal or other secure payment services available at checkout.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business. This may include:

Shopify
Payment service providers
Shipping carriers
Suppliers and fulfilment partners
Customer support tools
Email marketing platforms, if you subscribe
Website analytics and performance tools

We only share information where necessary to provide our services, process orders or comply with legal requirements.

Direct Shipping From Suppliers

Some orders may be shipped directly from our suppliers, including suppliers located outside Australia. Where necessary to fulfil and deliver your order, we may share relevant information such as your name, delivery address, contact details and order details.

Marketing Emails

If you subscribe to our email list, we may send you updates about new collections, offers, promotions and store news.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at:

info@zentesjewellery.com

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support the checkout process.

You can manage cookies through your browser settings. Some cookies are necessary for our website to function properly.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We use trusted platforms and service providers to help protect your information.

Data Retention

We retain your personal information only for as long as necessary to provide our services, manage orders, meet legal obligations, resolve disputes and maintain required business records.

Your Rights

Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. You may also have other privacy rights under applicable law.

To make a privacy-related request, please contact us at:

info@zentesjewellery.com